Last updated: 15 October 2026
These terms apply when you use altuslab.in or book a test with Altus Diagnostic Pvt. Ltd. (“Altus Lab”, “we”, “us”), SCO 35, Sector 16-D, Chandigarh 160015. By booking a test, you agree to them. Please also read our Privacy Policy and Disclaimer.
1. Our services
We are an NABL-accredited pathology laboratory. We offer laboratory tests at our Sector 16-D lab, sample collection at home in Tricity, and sample collection across India for selected specialised tests. Almost all tests are performed in our own laboratory, under the supervision of Dr. Alok Gupta, MD Pathology. A few specialised tests may be processed by a partner laboratory.
2. Booking
- You can book online, by phone or on WhatsApp. A booking request sent through the website is not confirmed until our team contacts you and confirms the test, the price and the collection time.
- Please give correct details: the patient’s name, age, contact number and address, and the test advised. We are not responsible for delays caused by incorrect details.
- For a patient under 18, a parent or lawful guardian must make the booking and give consent.
3. Prices and payment
- Test prices are shown on our website and confirmed when you book. Prices can change; the price confirmed at booking applies.
- A home collection charge may apply. Our team tells you about any charge before your booking is confirmed.
- Our team shares the payment details and the accepted payment methods when your booking is confirmed. Online payments are handled by secure third-party payment providers.
4. Sample collection and preparation
- Some tests need preparation, such as fasting or a first-morning urine sample. Our team explains this when you book. If the preparation is not followed, results may not be reliable and the test may need to be repeated.
- Collection times are confirmed by our team. Delays can happen because of traffic, weather or courier schedules; we will keep you informed.
- For samples sent from other cities, we arrange temperature-controlled transport. Transport times depend on the courier and flight schedules.
5. Sample rejection and recollection
A sample may not be testable if it is damaged, leaked, clotted or haemolysed, insufficient, not labelled correctly, not kept at the right temperature, or delayed in transport. In that case we will contact you to arrange a new sample, and explain any charge before the recollection.
6. Reports
- Report times on our website are typical times, counted from when the sample reaches the laboratory. They are not guaranteed, and some samples need repeat or confirmatory testing.
- Reports are sent on WhatsApp or by email, to the mobile number or email address given at booking.
- Laboratory results must be read by a qualified doctor together with your history and other tests. A report is not a diagnosis or a treatment plan on its own. Please do not start, stop or change any treatment based only on a report.
7. Cancellations and refunds
You can cancel or reschedule a booking before the sample is collected by calling or messaging us. If you have already paid, the refund for a cancelled booking is made to the original payment method. Once a sample has been collected and testing has started, a refund may not be possible. If we cannot perform a test that you have paid for, we will refund you in full.
8. Use of this website
- The information on this website is general information about laboratory tests. It is not medical advice. Please talk to your doctor about which tests are right for you.
- We try to keep the information accurate and up to date, but it may change without notice.
- The content, logo and images on this website belong to Altus Diagnostic Pvt. Ltd. and may not be copied without permission.
9. Liability
We perform tests with due care, following our quality procedures. To the extent the law allows, our liability for any claim related to a test is limited to the amount you paid for that test. We are not liable for losses caused by events outside our reasonable control, such as courier or flight delays, natural events, or incorrect information given to us.
10. Questions and complaints
Call 0172-5017001, WhatsApp +91 628 421 4977, or email support@altuslab.in. Complaints are reviewed by Dr. Alok Gupta, MD Pathology. We aim to respond within 7 working days.
11. Governing law
These terms are governed by the laws of India. Courts in Chandigarh have jurisdiction.
12. Changes to these terms
We may update these terms. The date at the top shows when they were last changed.